Frequently Asked Questions

Where do you ship?

We currently ship to customers worldwide.

How long does order processing take?

Most orders are processed within 1–3 business days before being dispatched.

How long does shipping take?

Delivery times vary depending on the destination country and the selected shipping service. Estimated delivery times are displayed during checkout where available.

How can I track my order?

Once your order has been shipped, you'll receive a confirmation email containing your tracking information, if tracking is available for your shipment.

Can I change or cancel my order?

If your order has not yet been processed, please contact us as soon as possible at contact@lincia.shop. While we'll do our best to accommodate your request, changes or cancellations cannot be guaranteed once processing has begun.

What is your return policy?

Eligible items may be returned within the return period outlined in our Return & Refund Policy. Items must generally be unused, unworn, and returned in their original condition unless they are faulty.

What payment methods do you accept?

We accept secure payment methods displayed at checkout. Availability may vary depending on your location.

Are my payments secure?

Yes. All payments are processed through secure payment providers using industry-standard encryption to help protect your information.

How can I contact customer support?

You can reach our support team by emailing contact@lincia.shop during our business hours:

Monday–Friday, 9:00 AM–5:00 PM (GMT+1).

Do you charge customs duties or import taxes?

International orders may be subject to customs duties, taxes, or import fees imposed by your country's authorities. These charges are the responsibility of the customer unless otherwise stated.